A survey by the Legal Services Consumer Panel has found that nearly 50% of people who are unhappy with the legal services they have received will not put forward a complaint. However, the satisfaction levels within legal services were high, with 79% of people saying they were happy with the service provided. The survey also found that 43% of the public trusted their lawyer to be honest with them and tell them the truth.
A spokesperson from the Law Society commented on the findings saying “The fact that there is 79% satisfaction with lawyers’ services in these circumstances is a tribute to thousands of dedicated lawyers providing high-quality services in their clients’ interests. As with any service industry, there will be cases where things do not go right and the Law Society is keen to support solicitors to provide great service”.
Freeclaim Solicitors conducted a similar survey amongst its personal injury clients a few years ago, asking clients about their experience, our service and client care. We found that:
- 98% of clients would recommend Freeclaim Solicitors to friends, family and colleagues.
- Over 95% of clients rated our personal injury service between 8 and 10 (with 10 being the highest service and client care score).
- Over 97% of clients found our staff at Freeclaim Solicitors approachable and friendly.
Personal Injury Legal Services at Freeclaim Solicitors
At Freeclaim Solicitors, we strive to provide the highest levels of quality service to our clients. We believe it is important that clients trust in the service they have received, and know they are receiving the best legal expertise available.
Specialising in personal injury claims, we have a track record of success with over 30 years’ experience helping clients claim the compensation they deserve following an accident. We also have outstanding legal talent, employing many specialist personal injury solicitors.
If you, or a loved one, has suffered injury after an accident that wasn’t you fault, call us free to start your claim today. Our accident helpline is open 24 hours a day on 0800 612 7340. Or fill in our online enquiry form and we’ll call you back to discuss your claim.
Freeclaim Solicitors. Experts in personal injury and recommended by the Legal 500.
Published: 10th July 2014